Today we ran into some technical issues with our present host - hostgator - who up until now - has been absolutely amazing. However - tonight - using the addon domain feature - we were able to completely delete one record for a major domain of ours. In the process - of course - we are now going to lose all of the traffic to that site as well as gaining a lot of headaches.
So here is what I am looking for - a webhost - with cpanel access - and everything that hostgator offers - as well as technical support that will actually fix your account when it is broken. Additioanlly I am looking for a company that will take less than 20 minutes to respond in live support chat, as well as support managers who will tell you what is really wrong and not just respond with a standard answer.
I have worked with several webhosts - and this by far was a bad experience. Hopefully hostgator can fix this in a timely manner and I will be able to find a new host and transfer everything to. The only host that has been worse than this is CI Host - a company that continued to send invoices and non payment notices after we payed the bill - and had the audacity to threaten to discontinue service.
If you have any suggestions - feel free to post them here or email me or give me a call.
Have a great day!
Matt Ellsworth
MJE Sales, LLC
702-953-5733
skype: mjesales
