A friend of mine today had a very interesting experience at Circuit City. He went into the store to buy a camera and had been given a price over the telephone from Circuit City earlier, so the customer service rep pulled up the item and was ready to ring it up.
However, the item came with some other bundled items which they didn't have in stock, so he got with just a printer, used a coupon from AAA and all was good.
There was another canon camera that he was going to buy and the manager refused to let him us a coupon on it. Stating that the item was on sale. When told that the coupon would work if you type it in online, the manager said "then buy the camera online". So the employee turns the computer (POS machine) over and allows him to stand there and try to order the camera online.
He got very frustrated with the machine running slowly and the keyboard being not normal, that he gave up and left. Decided instead to call and place the order over the phone.
After talking to the sales rep on the phone and the rep attempting to figure out how to sell a camera, he said that he could not sell the bundle as the online training that comes with the bundle is not available in our area. He asked "do you have any other addresses". Well if its not available in a market with 3 Circuit City stores - where else could the Firedog online training be available.
Why is it that you can't be sold online training anywhere? Not sure... Why does Circuit City Firedog online training say its only available in certain markets? It doesn't make any sense. So my friend speaks to the guys supervisor.
The supervisor says the same thing "sorry for the inconvenience". Then he says that the coupon can't be used till tomorrow. At this time my friend had already been on the phone for over an hour. The supervisor offered to call him back when the coupon would be good at midnight that night so that he could place the order.
This was just such a ridiculous story that I felt that others might get a kick out of how unempowered these Circuit City employees must be. So after a long phone call and a trip to the Circuit City store, still no camera ordered.
At least the store seems to have changed their managers - the old manager said that he didn't care that his employees didn't help customers purchase lcd tv's... but that's a whole other story.
However, the item came with some other bundled items which they didn't have in stock, so he got with just a printer, used a coupon from AAA and all was good.
There was another canon camera that he was going to buy and the manager refused to let him us a coupon on it. Stating that the item was on sale. When told that the coupon would work if you type it in online, the manager said "then buy the camera online". So the employee turns the computer (POS machine) over and allows him to stand there and try to order the camera online.
He got very frustrated with the machine running slowly and the keyboard being not normal, that he gave up and left. Decided instead to call and place the order over the phone.
After talking to the sales rep on the phone and the rep attempting to figure out how to sell a camera, he said that he could not sell the bundle as the online training that comes with the bundle is not available in our area. He asked "do you have any other addresses". Well if its not available in a market with 3 Circuit City stores - where else could the Firedog online training be available.
Why is it that you can't be sold online training anywhere? Not sure... Why does Circuit City Firedog online training say its only available in certain markets? It doesn't make any sense. So my friend speaks to the guys supervisor.
The supervisor says the same thing "sorry for the inconvenience". Then he says that the coupon can't be used till tomorrow. At this time my friend had already been on the phone for over an hour. The supervisor offered to call him back when the coupon would be good at midnight that night so that he could place the order.
This was just such a ridiculous story that I felt that others might get a kick out of how unempowered these Circuit City employees must be. So after a long phone call and a trip to the Circuit City store, still no camera ordered.
At least the store seems to have changed their managers - the old manager said that he didn't care that his employees didn't help customers purchase lcd tv's... but that's a whole other story.
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